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Services

Stains and odours

Coffee, red wine, pets, food and persistent odours — assessed by what caused the mark and how deep it goes.

The sooner a stain is treated, the better the outcome tends to be. What happens in the first few minutes often matters more than what is done later: blotting upwards rather than rubbing, and keeping hot water away from protein stains.

An odour and a stain are not the same problem. A stain sits on the surface, while an odour comes from residue left behind as a liquid dries. If the liquid has reached the foam, the smell can persist even after the visible mark is gone, because the source is underneath.

We tell you beforehand what we think is realistic. If a stain has already dyed the fibre permanently, it is more honest to say so before starting than to promise a result that will not come.

What the visit covers

  • Identification of what caused the stain and how deep it reaches
  • Colourfastness testing in a hidden area
  • Targeted pre-treatment by stain type
  • Extraction and neutralising of odour residue where appropriate
  • An honest assessment of what will and will not come out

Common types

Red wine and coffee
Tannins. Can permanently dye pale natural fibres.
Pet urine
The odour comes from salts left behind. Those have to be reached.
Blood and food
Proteins. Hot water sets them — worked cold.
Grease and oil
Needs a different product from water-soluble stains.

What to expect

  • Not everything comes out. Some stains have permanently dyed the fibre, and no method brings that back.
  • Household products applied earlier may have set the stain. Tell us what was used.
  • If urine has reached the foam, an odour can persist even once the mark is gone. The source is then below the surface.

Common questions

Can pet urine odour be removed?

Often, though it depends on depth. The odour comes from residue left as the urine dries, and that residue has to be reached to neutralise it. If it sits in the surface of the fabric the result is usually good. If it has saturated the foam beneath, we have to reach that, and it is not always possible without taking the furniture apart.

What should I do straight away?

Blot upwards with a clean, pale cloth — do not rub, which drives the material deeper and damages the fibres. Do not use hot water on blood, milk or food, because heat sets proteins. Call before you try a household product.

Why has the stain come back?

Usually because it runs deeper than the surface. As the material dries it can wick back up with the moisture. That tells us the source sits lower and needs treating at depth.

Can you treat a stain someone else has already tried on?

Yes, but tell us what was used. Some household products set stains or leave residue that attracts fresh soil, and that changes how we approach the job.

Other services

Something that needs cleaning?

Send us a few photographs and we will tell you the best next step.

We normally reply within one working day.

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